Listening to the customers concerns and needs is what separates Sincera’s process to custom application development from the rest of the field. Our team understands the strength and weaknesses of Granite and EAI. Many times after consulting with a customer, it is found that a custom application is not needed. We never try to sell you something you don’t need. If a solution is needed, our team will sit with the customer and create a requirements document. We find this stage of the development process to be the most important. Once the document is completed and agreed upon, Sincera will start development. At the end of each week the customer will receive a detailed summary of the progress that was made. This summary will also list any outstanding issues that need to be addressed. Sincera will also give demos of the software at certain points in the development process to the customer. This gives the customer a chance to visualize the solution and request slight modifications. The feeling at Sincera is we never want to surprise the customer with the solution at delivery. On the delivery date, the customer will have seen the application many times. This makes for a smooth handover of the solution.