In a competitive market space such as Telecom, cost, quality, and speed of service delivery are critical success factors. Labor-intensive and manual processes are a competitive disadvantage and profit killers. Sincera has the expertise and proven record of accomplishments to support your process automation initiatives. Using a methodological approach, we provide implementable and practical recommendations on process and system changes based on industry best practices.
Typical Business Drivers for Process Automation
Outdated Methods and Procedures for dealing with new services and technologies
The unduly long period between sales completion and revenue generation (“Quote-to-Cash”) resulting in revenue leakage
Unclear BSS/OSS system requirements for timely and cost-effective enhancements to support high quality and speedy service delivery
Lack of appropriate training and job aids for order management and implementation
Absence of clearly defined and measurable metrics to monitor and improve operational efficiency
Sincera has the experience, knowledge, and methodology to solve your process challenges
Sincera’s team of experts with deep knowledge of telecom operations use a methodical approach to analyze your processes. We identify gaps and weaknesses associated with process execution, personnel training and interactions, and software support systems. We then provide a comprehensive analysis and an action plan for minimizing manual processes and achieving maximum automation using our domain expertise and industry best practices.
Our approach takes into account the client’s business, cultural, and budgetary objectives in developing an implementable action plan, and includes identifying quick wins and metrics to measure results. We document both existing and new processes, clearly indicating changes in procedures, data flows, and system interactions. Other outputs include software system requirements, use cases, performance metrics (KPIs), job aids, and training requirements.
Trusted by major telecom companies
Established in 2003, Sincera continues to serve major leaders in the telecom industry world wide.
Contact our OSS experts to discuss how our unique delivery model drives down cost and improves time-to-results